Shipping & Returns

** Packages over $250 will be upgraded to express shipping within Australia only

As This is a small business packages are sent once a week on Thursday and Saturday 

All packages are sent via Australia Post. If you are located overseas once the packages reaches your country it will then be handed to your local courier company for delivery.

All purchases will receive a tracking number.

Standard shipping - Is shipped with no additional insurance

Express -  Is shipped express with Insurance if your packaged goes missing or is damaged

All purchases will receive a tracking number. If your package goes missing or is damaged DURING TRANSIT the item will be replaced not refunded. 

Once an order has been marked as delivered by the postal or courier service, it is considered to be successfully fulfilled. From that point forward, the responsibility for the package transfers to the customer.

Customers are responsible for any import or custom fees

Approximate shipping times

Australia 

Standard  4-8 days

Express  1- 4 days

US/Canada

Standard  10-15 days

Express  6-10 days

UK

Standard 10-14 days

Express 8-10 days

Europe

Standard 10-14 days

Express 7-10 days

 

Returns

 

 

Custom & Made-to-Order Pieces

 

Due to the personalised nature of my work, custom jewellery and made-to-order pieces are not eligible for returns, exchanges, or refunds. These items are created specifically for you based on your chosen design, size, materials, and specifications — therefore they cannot be resold or restocked.


Please ensure all details (ring size, gemstone choice, metal, design notes, etc.) are correct before placing your order. If you are unsure, feel free to contact me prior to purchasing and I’ll happily help.

 

Ready-to-Ship Jewellery

 

Ready-to-ship items can be returned within 14 days of delivery if they are in their original, unworn, undamaged condition. Return postage is the responsibility of the customer.

 

Faulty or Incorrect Items

 

If your item arrives damaged or incorrect, please contact me within 48 hours with photos. I will repair, replace, or refund the item in line with Australian Consumer Law.

 

Workshops & Courses

 

Workshop bookings are non-refundable but may be rescheduled with sufficient notice (your existing policy can be added here if you want).

Shoreline Solitare Ring

Custom Shoreline Ring using clients sentimental silver, gold and diamond.

"The ring arrived and it is SPECTACULAR!! I Love it so much!! Thank you Nadine The ring brings out how beautiful the diamond is!" - Andy

Sand Band

Wedding band made using sand collected from the beach the couple first met.

"Such a meaningful ring, my husband LOVED IT! Nadine was a pleasure to work with" - Jen

Memorial Shoreline Ring

Memorial Shoreline Ring using my clients sentimental gold, gemstone and ashes from her grandfather to add texture to the yellow gold section of the ring.

"For a while I have been wanting to turn my Grandads ashes into something really meaningful.A few months back I finally found the right person to that, I fell in love with Nadine’s work at the Renegade Markets & knew instantly she was the right person for the job, when I saw her beautifully hand crafted jewellery. I saw her shoreline collection, which represented the ocean and sand. This was fitting for me because my Grandad took me to the beach every summer holiday when I was a child. I had some old jewellery & the gemstone (& of course Grandads ashes) I wanted to use. Nadine has brought my vision to life. I now have a bit of him everywhere I go, in this ring - imprinted, the way he imprinted me & my life.Nadine I am so thankful I met you and what you have created for me is truly more than I could ever imagine. Thank you so so much. I am forever grateful & I cannot highly recommend enough if I tried.This ring is half white gold & half yellow gold. The gemstone is an Aquamarine, my Grandad’s birthstone.

Custom Sand Band

This gold custom Sand Band featuring a mixture of emralds, rubies and diamonds was made using a collection of my clients gold that did not suit her current style.

" Perfect, Nadine created the perfect ring which incorporated sentimental jewellery into a beautiful piece that will be treasured and worn daily. The whole process from start to finish was easy. Nadine answered all of my crazy questions and had beautiful ideas. I was able to trust her vision every step of the way. I am blown away with the result" - Linda